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AAO Astronomy Workgroup - Support Astronomer Guidelines

Contents

  1. AAO Client Service Charter
  2. Before the Run
  3. Before the First Night
  4. During the Run
  5. How long should you stay for?
  6. After the run

1. AAO Client Service Charter

The AAO Client Service Charter states under its "Instrumentation" category that....

As AAO Support Astronomers, we must meet these targets in all our support activities before, during and after observing runs. The following information applies to all observers. Specific instruments may have additional requirements.

Successful observing with the AAO's telescopes is the core mission of the Observatory, and all activities in support of realising this goal take first priority.

2. Before the run

3. Before the first night of your support run

4. During the run

5. How long you stay for

N - No astronomical support will be provided at the telescope, but you will provide support as required before, during, and after the run. You should provide contact details (e.g. mobile phone number) so that the scheduled observer can ask questions after they arrive at the telescope (especially as they are setting up the instrument). Using remote access software like VNC, it is possible to monitor the status of any instrument from Epping, and even interact with it yourself. See the Software group for help with this.

F - First night astronomical support will be provided at the telescope. You will make yourself available to provide an introduction to the AAT, the instrument, and the instrument's setup from 1pm in the afternoon of the first night. You will make yourself available at the telescope to help during the first scheduled night, until the observers are sufficiently confident with the instrumentation for you to depart. This is the observer's call, not your's, to make. In any case, you will generally not leave the AAT until after 1am on the first night of observing. Thereafter, make sure the observers know how to reach you (e.g. mobile phone number) at any time of the day or night if they have questions; in case of problems or faults, they should still contact the Afternoon Technician or Night Assistant in the first instance.

Y - Full support will be provided at the telescope on all nights of the run. You will be available to assist with introduction to the AAT, the instrument, and instrument setup, from 1pm in the afternoon of the first night. You will make yourself available at the AAT to help throughout the run, and ensure the observers know how to find you throughout the run.

A - Implies that an AAO staff member is a co-investigator on the proposal. In this case this AAO astronomer has full reponsibility for the provision of all required support at the AAT for this program. If not sufficiently experienced with the instrument themselves, they must make arrangements for training in advance of their run.

6. After the run


Stuart Ryder, sdr -@- aao.gov.au