Lens - Frequently Asked Questions

Question: What is the difference between the Save, Next and Back buttons?

Answer: The Save button saves a proposal to the database so that it can be reloaded at a later time (e.g. via the Current tab by clicking on the proposal ID). The Next and Back buttons keep the information you've entered in local memory only. A page reload will therefore erase anything you have entered unless it has been saved with the Save button.

Question: Sometimes moving between pages or saving the proposal form is very slow.

Answer: Save your proposal, clear your browser cache and then reload the page. You will be able to access your saved proposal via the Current tab by clicking on the proposal ID.

Question: I've received a browser message saying "This script has become unresponsive" or similar. What should I do?

Answer: Click "Stop script" or equivalent, save your proposal, clear your browser cache and then reload the Lens Home page. You will be able to access your saved proposal via the Current tab by clicking on the proposal ID.

Question: The buttons on the form have stopped working. What should I do?

Answer: You will need to reload the page. You can access your proposal again via the Current tab by clicking on the proposal ID.

Question: Help! I accidently deleted my proposal. What can I do?

Answer: Please send an email to lens@aao.gov.au with your proposal ID. Note that only proposals saved to the database can be restored, although we make no guarantees that all data can be restored.

Question: If I try to register my collaborators, I get an "Access Denied" page.

Answer: You cannot register another user while you are logged in to Lens. To register your collaborators either: log out and fill out the form; use a different browser; use a private/incognito session in your favourite browser; or, send them a polite email asking them to register themselves.

Question: Why is my gender being recorded?

Answer: Gender information is being collected as a means of monitoring the progress of the status of women in astronomy over time. For more information see the ASA Women in Astronomy website here or the Department of Industry and Science's Privacy Collection Statement here.

Question: Who do I contact if my problem is not listed here?

Answer: Please send any other issues to lens@aao.gov.au and we will attend to them as soon as possible.