Astronomers who have been awarded observing time with KOALA should read "Part II: Preparing for Observing" of the of the KOALA+AAOmega Manual. This section describes everything that must be done in advance of an observing run on the AAT with KOALA, such as preparing finder charts, preparing a detailed observing plan as well as more practical matters such as travel and accomodation at the telescope or at the remote observing site.
For astronomers with visitor mode observing time, KOALA can be used at the AAT or fully remotely from the AAO's North Ryde headquarters in the suburbs of Sydney. Either mode is fully supported. Regardless visiting astronomers should read "Part III: Observing with KOALA+AAOmega" of the KOALA+AAOmega Manual as they will be expected to operate the instrument independently after the first night.
An AAO Support Astronomer will be assigned to your observing run (check the schedule to find out who). The support astronomer will be the primary point of contact for the observatory. He or she can help with preparing for your observing run, and will provide guidence using the instrument during at least the first night of your observing run, and can help with data reduction problems.
For astronomers with service mode observing time, the observatory will handle taking the necessary data and forwarding it to the program PI. Support for preparing service programs and reducing the data will be provided by the instrument scientist.